Privacy Policy

Last Updated: September 17, 2026

At MS Grafiq, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, request information about our services, or work with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit a form, request a quote, purchase a service, or communicate with our team.

This information may include:

• Your name
• Email address
• Phone number
• Services you are interested in
• Project requirements or information included in your message
• Business or company information you choose to provide
• Communication records between you and MS Grafiq
• Information necessary to provide or complete requested services

We may also automatically collect limited technical information when you visit our website, such as your browser type, device type, IP address, referring pages, pages visited, and general website usage information.

2. How We Use Your Information

We use the information we collect to operate our website, communicate with you, and provide our digital services.

Your information may be used to:

• Respond to inquiries and contact requests
• Discuss your project requirements
• Prepare quotations, proposals, or service recommendations
• Provide website development, app development, branding, design, advertising, animation, UI/UX, and other requested services
• Process and manage customer orders or service requests
• Provide customer support
• Communicate project updates
• Improve our website, services, and customer experience
• Analyze website performance and visitor interaction
• Prevent fraudulent, unauthorized, or harmful activity
• Comply with applicable legal and regulatory requirements

3. Contact Forms

When you submit a contact form through our website, we may collect information such as your name, email address, phone number, selected service, and the message or project details you provide.

We use this information primarily to respond to your inquiry, understand your requirements, provide relevant information about our services, and continue communication regarding your project.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, understand how visitors interact with the website, remember preferences, measure website performance, and support marketing activities.

Cookies are small files stored on your device by your browser. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

5. Analytics and Advertising

We may use website analytics, advertising, and performance measurement tools to better understand website traffic, user behavior, advertising effectiveness, and how visitors interact with our content.

These services may collect information such as device information, browser information, approximate location, IP address, pages visited, referring websites, and interactions with our website.

Where required by applicable law, relevant tracking or advertising technologies may be subject to your consent or cookie preferences.

6. How We Share Your Information

MS Grafiq does not sell, rent, or share consumer personal information, including phone numbers and SMS consent data, with third parties or affiliates for marketing or lead generation purposes.

7. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, social media services, or other external resources.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies. MS Grafiq is not responsible for the privacy practices, security, availability, or content of third-party websites or services.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and project records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.

Retention periods may vary depending on the type of information and the nature of our relationship with you.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or restrict certain uses of your information
• Withdraw consent where processing is based on consent
• Request information about how your data is used
• Opt out of certain marketing communications

Some rights may be limited where we have a legitimate or legal reason to retain or process certain information.

11. Marketing Communications

Where permitted, we may send you communications relating to our services, projects, offers, or business updates.

You may request to stop receiving promotional communications from us at any time. Service-related or project-related communications may still be sent when necessary to complete an active project or respond to your request.

12. Children's Privacy

Our website and services are intended for businesses and individuals seeking professional digital services and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter.

13. International Data Processing

Some of the tools, platforms, hosting providers, or service providers used by MS Grafiq may process or store information in countries other than the country in which you are located.

Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable privacy and data protection requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

When changes are made, the updated version will be published on this page and the "Last Updated" date may be revised accordingly. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, how we handle your information, or would like to make a privacy-related request, you can contact us at:

MS Grafiq
Email: info@msgrafiq.com
Website: https://msgrafiq.com/